We recognize the importance of protecting the privacy of Personally Identifiable Information collected about you, our customers and prospects. Personally Identifiable Information includes your name, e-mail address, home address, telephone number, date of birth, debit/credit card data, and other information collected on registration or through surveys. We have adopted a corporate-wide Customer Privacy Policy that guides how we collect, store and use this Personally Identifiable Information about our customers. Our intent is to balance our legitimate business interests in collecting and using this Information against your reasonable expectations of privacy.
Personal information:
We collect Personally Identifiable Information when you use our online gambling services, make
customer enquiries, register for information or other services or when you respond to communications
from us. Third parties to whom you have chosen to disclose your Personally Identifiable Information
may also provide us with your Personally Identifiable Information.
We will only collect this type of Personally Identifiable Information to the extent deemed reasonably necessary to serve our legitimate business purposes and we will maintain appropriate safeguards to ensure the security, integrity and privacy of the Information.
Purpose of Collection:
Your Personally Identifiable Information is processed for the following purposes: to provide you
with online gambling services; to process your enquiries; to provide customer support services, to
market our services and products that suit your unique preferences and interests, to notify you of
any updates to our website and services, and to ensure the safety of both you the player and
us.
Security of your information:
We have implemented suitable security policies, rules and technical measures to protect and
safeguard the personal data under our control from unauthorized access, improper use or disclosure,
unauthorized modification, unlawful destruction or accidental loss. All communications between our
players and us are completely secure. We use a 128meg digital encryption system, which is the same
security used by all major financial institutions.
Your Personally Identifiable Information may, for the purposes outlined above, be disclosed to the following recipients: our employees, any third party service providers who use your personal information to provide services to us; or any auditors or contractors or other advisors auditing any of our business processes. All our employees, data processors and other parties outlined above who have access to, and are associated with the processing of your personal information, are obliged to respect the confidentiality of your information.
Your information will not be disclosed to government institutions or authorities except if required by law.
Publicizing a win:
If a player wins an amount deemed by our casino as worthy of publicity, we may request the player(s)
to post their comments regarding their win but the player is under no obligation to do so. We do
reserve the right to publicize the win on our websites, or any other casino owned and operated
portals (both online and offline) managed by us. For our players' security and privacy, only the
player's first name and first initial of the last name will be used in such a case.
Additional Information:
We reserve the right to access and verify any of the Personally Identifiable Information and require
further Personally Identifiable Information from you. For example, we may require proof of
identification and address in the form of a scanned or faxed copy of a player's driver's license
and/or passport, and utility bill. All additional information collected will be treated as
Personally Identifiable Information and managed accordingly.
"Know Your Player" Policy:
Our "Know Your Player" Policy is one that our casino strictly adheres to. This policy is in place to
ensure that we know who are customers are, for the purpose of protecting them as well as ourselves.
The goal of policy is to ensure, to the best of our abilities, that:
Marketing
We provide you with an easy means to decline receiving e-mail offers from us. At any time, you may
request to discontinue receiving these offers by submitting your request via Support.
Your Rights in relation to your Information
You can write to us at any time to obtain a copy of your information and to have any inaccuracies
corrected. Where appropriate, you may have your personal information rectified, amended or
completed. Please contact Client Services.
Cookies
We may send you a permanent cookie when you register with us. A cookie is a small file that can be
placed on your computer's hard disk for record-keeping purposes. Cookies can help us to recognize
you when you next visit our website, note the advertisements you click on and the other sites you
enter via a link from our website. This allows us to tailor the service we provide to your
preferences. We may also use the data generated from cookies to compile statistical data on your use
of our website. You are not obliged to accept a cookie from us or from any other website. You can
modify your browser so that it will not accept cookies. Please consult the "Help" section
of your browser for instructions on how to do so correctly. However, for legitimate security
reasons, we may refuse access to specific website content unless you accept the use of a cookie or
similar device.
Retention
Your personal information will not be stored for any longer period than is necessary for the
purposes for which it was collected.
Updates to Privacy Policy
This Privacy Policy is subject to change, so please check it regularly. We reserve the right to
amend this Privacy Policy at any time and in response to changes in applicable data protection and
privacy legislation.
Questions
If you have any enquiry about our data protection and privacy policy or practices, please contact us
at Client Services.
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